Frequently Asked Questions
How Can I Cancel My Subscription?
Canceling a subscription results in the permanent deletion of your user account and all associated projects and personal data. For privacy and data protection reasons, it is not possible to keep an account without an active plan.
Follow the detailed procedure in our guide: Cancel Your Subscription and Delete Your Account
How Can I Resolve the Inactive Status of My Account?
If your account appears as inactive, this may be due to the absence of an active subscription. Log in and check your current plan under the Account section. If the issue persists, our team can assist you in restoring access.
How Can I Resubscribe to the Service?
Go to your account, under the Subscription section, to choose a new plan. The resubscription becomes effective immediately upon payment confirmation.
What Should I Do in Case of a Payment Issue?
Make sure your payment information is up to date. If a transaction is declined or fails, feel free to send us a screenshot of the error message so we can help resolve the issue.
How Can I Get Help With My Request?
Briefly describe your request via the contact form or by email. We will respond as quickly as possible with the appropriate steps.
How Can I Get Technical Support?
We can assist with any technical issue (display errors, slowness, bugs, etc.). Please include your browser, operating system, and the action concerned for faster processing.
How Can I Request a New Feature?
Your suggestions are always welcome! You can send them to us at any time. We regularly review user feedback to improve the platform.
How Can I Upgrade My Account?
Simply go to your Account section, then to the Subscription section, and select the desired plan. The upgrade is immediate after validation.
How Can I Submit Feedback or a Complaint?
We welcome your feedback. For any comment or dissatisfaction, please write to us specifying the subject of your request.
How Can I Update My Account Information?
Log in to your account and go to the Account section. From there, you can update your name, email, or password.
If you don’t find the answer to your question, our team is here for you.
Contact us at support@spacedesigner3d.com